In the Safety Forms & Technology: Trends for 2016 survey sponsored by ProntoForms, we sought to learn how environmental, health, and safety (EHS) professionals are leveraging technology in the use of safety forms and metrics at their organizations and worksites. We surveyed 473 EHS pros to find out how their companies are approaching these issues in the real world, including: •How safety forms are created, processed, and stored; •What types of devices are being used in the field; •The most common standards and metrics used by EHS departments; •The efficiency of safety incident reporting at respondents’ organizations; •And more! Download now to see the results!

The 2017 Safety Automation & Technology Trends Survey, sponsored by ProntoForms, was launched in early July 2017 by EHS Daily Advisor. The responses paint a real-world picture of how safety professionals are using new technologies to manage the many challenges that they face every day.

Predictions, Priorities, & Trends for 2016

Since 2001, with the introduction of software tools for EHS and sustainability management, NAEM has been tracking the growth of the marketplace, the use of these tools within companies and the trends associated with software-supported data management.This biannual Buyers Guide report is a unique benchmark, designed to inform the software selection process, and to identify emerging priorities among software shoppers. It provides a peer perspective into many common questions asked, including in-depth information on the following topics: • Existing system maturity • Business objectives • Desired software capabilities • Peers spending and expected maintenance costs This detailed purchasing analysis provides current shoppers with a past purchasers’ perspective of expectations vs. reality. As a sponsor of the report, Dakota Software is pleased to provide this complimentary copy.

Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.

Paul Hamerman is vice president, principal analyst at Forrester, where he focuses on human resources management and financial applications, as well as trends and directions in the overall market for enterprise applications. Hamerman answers five key questions that we believe organisations should consider when exploring workforce and financial planning approaches in today’s business world.

Als gevolg van de kosten en complexiteit van het computerbeheer houden IT-afdelingen weinig tijd over voor innovatie. Door de snel ontwikkelende technologieën en bedrijfsbehoeften is het lastiger om in te spelen op nieuwe trends die veranderen hoe technologie wordt geleverd en gebruikt. Ook heeft hardwaretechnologie niet het eeuwige leven. Hardware heeft een levenscyclus, een meetbaar begin en einde aan de productiviteit en waarde. Het is de taak van IT de levenscyclus van pc's te optimaliseren, maar ook te zorgen voor strategische doorbraken voor de organisatie. Leer meer over Dell oplossingen powered by Intel®

Application performance monitoring (APM) companies are quickly becoming some of the most important players in the IT landscape as enterprises strive to deliver best-in-class customer experiences. Download Gartner’s 2018 Magic Quadrant for APM to see: • Gartner's updated evaluation criteria • Evaluations of each recognized vendor • An analysis of current trends in the APM market

Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.

"ZK Research conducted a recent study of the Application Delivery Controller (ADC) market and finds that the landscape for load balancers and ADCs is rapidly changing in the face of these market forces. Join Principal Analyst Zeus Kerravala for an informative session to learn: - Common application delivery challenges - On-premises vs. cloud considerations for ADCs - Trends in delivering cloud-native applications - Trends in troubleshooting - Future solutions being considered - What are the features most in demand that network engineers aren't getting Watch the On-Demand Webinar by filling out this form."

In a world in which disruption has become the norm, the rules of success change constantly. What is the best growth strategy? What should sales operations professionals keep an eye on in 2018 to remain competitive? And where should sales organizations allocate their resources? Read this article to find out.

Optymyze jumps to a new high in the 2018 Gartner Magic Quadrant for Sales Performance Management. Named a Leader for the third consecutive year, Optymyze distinguished itself through agile operations, a strong business model, and excellent market execution. Gartner Research, the world’s leading research and advisory firm, also recognized our efforts to deliver innovative solutions and respond to client and market needs. This objective vendor comparison from Gartner is a must-read for any company considering an SPM solution. Access the full 2018 report! • Practical guidance on evaluating SPM solutions • An in-depth review of Optymyze and 10 other vendors • Analysis of SPM vendor capabilities and industry trends. Get instant access to the full 2018 Gartner research report!

Among all the trends and buzzwords currently shaking up the marketing industry, one concept is emerging as the one to watch: customer experience (CX). Providing individual customers with the best possible experience is becoming the top priority at the moment, even to the point where experience outshines product quality(!) as the main differentiator. This is confirmed by a recent Gartner1 survey, in which 86 percent of participating companies listed customer experience as the main factor for gaining a competitive advantage, compared with merely 36 percent in 2012.

With high user expectations shifting faster than ever, the software landscape is evolving at a feverish pace to deliver higher–quality software—and testing must be able to keep up. CA has worked with Paul Gerrard, Principal, Gerrard Consulting, to identify some of the new challenges that the digital economy presents for testing, and the trends that have emerged to meet them. We cover some of these topics in this e–book.

At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.

If you’re considering your first or next data warehouse, this complimentary eBook explains the cloud data warehouse and how it compares to other data platforms. Download Cloud Data warehouse for Dummies and learn how to get the most out of your data. Highlights include: What a cloud data warehouse is Trends that brought about the adoption of cloud data warehousing How the cloud data warehouse compares to traditional and noSQL offerings How to evaluate different cloud data warehouse solutions Tips for choosing a cloud data warehouse

Accelerate your organization’s adoption of cloud technologies while accelerating your own IT career. With the growth of cloud as a computing platform, those who have certifications and formal cloud development training in cloud trends, such as DevOps, will not only enhance their careers, but are positioned to have dramatically more influence over their organization’s adoption and expansion of cloud services. Download this International Data Center (IDC) white paper to explore: • How IT professionals are using cloud skills to influence the organization • What the most influential skills are for cloud professionals • Significant trends that impact cloud professionals

This paper discusses the top six trends influencing organizations that are considering the adoption of new software solutions to help them improve sales performance and incentive compensation practices.

Did you know that two-thirds of U.S. health care spend, or $1.8 trillion, goes purely to salaries and wages? Yet our patient outcomes are on par with countries such as Cuba and Slovenia. Health care reform is changing the way our health care system operates and will ultimately affect your bottom line. Dr. Robert Kocher, M.D. has been a key influencer of health care reform efforts in the U.S. In this white paper, Dr. Kocher discusses: •Three recent policy changes •Four potential outcomes of health care reform •The evolving roles within the health care system

The Cibecs and IDG Connect annual Data Loss Survey uncovers the latest trends and statistics around business data protection

This outlines the current state of compliance,trends by industry and geography, and key Forrester recommendations for moving efforts forward

Start off the New Year by reviewing key HR trends for 2014. Our brief whitepaper offers insights into what's hot for HR this year, including: - Mobile-friendly solutions - Video - Talent analytics - Social tools Plus, find out what trends (hello, stack-ranking!) are out for 2014. Read our whitepaper and discover what’s trending for HR hiring in 2014.

This White Paper, sponsored by Pitney Bowes Marketing Solutions, a leading provider of web-based co-op marketing tools, examines the trends and challenges faced by companies looking to achieve more business growth from their trade marketing efforts.

We are all in the market for talent: to attract, retain and develop the best people that we can. This study looks at trends in the implementation and impact of learning technologies in the workplace.

Want to know which industries are changing their compensation approach this year to retain and attract talent? We've got the answer. Want to know about the midmarket trends in pay for performance? Look inside. Download PayScale's 2012 Compensation Best Practices Report, and gain a better understanding of what companies like yours are doing around salaries, compensation planning, the talent wars and even the changing world of work and technology.